SMOKIN BEANS REVIEWS – Commentary from Our Customers

Our reviews program is made available to help you make better decisions when purchasing our products. Here you will find hundreds of reviews from buyers just like you with similar brewing and/or roasting equipment. By comparing notes from other customers, you will be able to make a more informed decision of the best product to purchase for your specific needs at hand.

All reviews are 100% real and honest reviews that have been voluntarily written by our customers after they have purchased and used our products. We would like to thank each customer who has written a review.

It is our goal to provide complete satisfaction on all our specialty coffee items and if for any reason it fails to satisfy, please email us at – orders@smokinbeans.com – so that we can offer a full resolution for you. We are always here to help you succeed in all your coffee endeavors and we hope to earn your 5-star review!

WHEN CAN I LEAVE A REVIEW?

Once you have made a purchase and received the item then the option will become available to leave a fair and honest review of the item. Perhaps the easiest way to write a review will be to use the review invitation link that will be sent via email around 7-10 days after you make a purchase from our site. Alternatively, you can sign in to your smokinbeans account and then write your review.

IS THERE ANY BENEFIT FOR ME TO LEAVE A REVIEW?

Yes, the first will be the fact that you are helping others by leaving an honest review of the product. Additionally, you will also receive 500 points and a 20% discount coupon for each review you write. We offer 500 points and the 20% discount as a thank you for sharing your valuable insights on our products.

WHAT ARE THE REVIEW GUIDELINES?

Everyone appreciates fair and honest reviews from real customer’s personal experiences with the product. Share what you like about the product, the product quality, what it does for you, and if you would recommend it to your friends.

WHAT NOT TO INCLUDE IN THE REVIEW

Please refrain from profane language or leaving personal information not directly related to the product. Please do not include direct reference to a competitor’s item. Remember a product review is about the product and not, for example, about a “bad shipping experience where the carrier made a mistake or delivered late” as carrier related reviews may be more appropriate on the carriers’ site… 😊

WHAT IF I HAD A BAD SHIPPING EXPERIENCE?

We would ask that you would please kindly give us a chance to help out before leaving a negative review. If there is ever an issue with damage in transit, long shipping delays, mis-delivery or any such issue that may arise you have our promise that we will be ready to help you in any way we can! Email us your comments – orders@smokinbeans.com – and we will reply within 24 hours Mon-Fri.

HOW TO DECIDE ON STAR RATINGS?

Ever wonder what star rating best fits the product? Of course, we would like to think our products are all 5-star products! But the review should reflect your experience with our product. Did the product make you happy? Was it a quality product? Would you recommend it to your friends? Was Smokin Beans staff helpful if you had requested their assistance regarding the product or service? Would you order the product again? What did you like best about it?

• 5-Star Review – A five-star review will be a good choice if you are happy overall with your purchase. The product performed well for you. You feel it was a quality product, and you would recommend it to your friends.
• 4-Star Review – A four-star review would reflect that you are mostly happy with the product, but you feel as though it wouldn’t quite be up to a full 5-star standard.
• 3-Star Review – A three-star review seems to speak of a certain lack of product quality or service and that you would not recommend the product to your friends.
• 2-Star Review – A two-star review is negative. It would indicate a real lack in quality or service. (email us first for a resolution, if you would please)
• 1-Star Review – A one-star review is the most negative rating. This rating may be best reserved for a situation where a resolution not provided by us or no help was offered.

Please remember if you experience any issues with one of our products first email us – orders@smokinbeans.com. Our team will be standing by to help anytime if needed.

THANK YOU!

It is our goal to provide exceptional high-quality products that earn your 5-star review! We look forward to reading your reviews as you share your experience with our products. We also look forward to offering help if the product is not up to par as expected. We genuinely appreciate your honest reviews!