How to Contact Us – send a quick email: orders@smokinbeans.com  – phone: 800-810-1539 or live chat

HAVE QUESTIONS? We are here to help! We have many resources available to assist you in your journey to that perfect cup of coffee. Please review FAQ and questions and answers below.

  • MY ACCOUNT: You can find answers regarding your orders, subscriptions, shipping information and more… simply by logging into your smokinbeans.com account.
  • MY REWARDS: You will find rewards balance and other info from within your account. Also check our rewards explainer page for specific rewards questions.
  • FAQ PAGE: Please review our FAQ page for answers to many commonly asked questions.
  • BLOG: Follow us on our blog where we share interesting coffee facts, promotions, and other subjects of interest.
  • CALL US: Call anytime 8:00am to 4:00pm EST. Note: Sometimes we are bit short-staffed to be able to answer every call but if you will simply leave us a message with pertinent details will we promise to quickly follow up within 24-48 hours.
  • EMAIL US: We appreciate a quick email for any order issue or questions. Simply email us at – orders@smokinbeans.com – we will be in touch within 24-48 hours. We will offer prompt courteous service to all of your emails. We genuinely appreciate you!
  • BIRD FRIENDLY: Help to protect the environment and the wildlife by choosing our Bird Friendly options through our Bird Friendly Categories tabs.
  • CLEARANCE ITEMS: Occasionally we offer certain clearance items at a lower price. This may be a previous crop or something like that. Visit our Clearance tab for more details.
  • COUPONS: Check for any current coupons that may be available on our Coupons Page. Please Note: coupons cannot be applied to any items in our wholesale category.
  • FARMING: Discover more about coffee farming and its effects on the flavors and quality of coffee beans at our Coffee Farming page.
  • FAIR TRADE COFFEE: Support the coffee farmers by purchasing our Fair-Trade certified coffees. Please select these coffees through our Fair-Trade categories tab.
  • HARVEST INF0: Find out more about what is all is entailed in harvesting coffee beans by visiting our Harvesting Page.
  • JOIN OUR EMAIL LIST: Want to ignite your enthusiasm for new coffee inspiration? We offer coffee roasting tips, weekly coupons, discounts, and more info on everything coffee. Sign up today to receive our weekly emails where you can enjoy all this great content including featured coffees, first choice at high-quality limited-supply micro-lots, and much more! It’s all free all you need to do is sign up!
  • MAPS: Ever wonder where your coffees come from. Visit our Maps pages under Education to find out more information on specific growing regions.
  • MICRO-LOTS: Find high end farm specific micro-lots in our Micro-Lots category and also from our Micro-Lots page.
  • ORDERING FAQ: Visit our Ordering FAQ page for relevant questions regarding placing on order for coffee beans.
  • ORGANIC COFFEES: Support the farmers and enjoy our certified organic coffees. Purchase Organic coffees through our Organic category’s tabs.
  • ORIGIN BLENDS: If you like single origin coffees but want the cup qualities enhanced try one of our Origin Blends located in our Origin Blend categories. Also check our Origin Blend page for more details. Origin blend is 75% single origin and 25% blend.
  • OUR COVID 19 RESPONSE: We are an essential business and are open to help you with online orders and shipping. We strictly adhere to all CDC guidelines including enhanced cleaning of all work surfaces, we use multiple sinks and have implemented intensive cleaning and sanitation regimes. We ensure all employees adhere to all safety standards and requirements. Pandemic safety and the health of our employees is our top priority.
  • PROCESSING METHODS: What is difference in Washed Process, Natural Process, Honey Process, and Wet-hulled processing? Learn how all the different processing methods effect the cup flavors on our Processing Methods page.
  • PRIVACY POLICY: We take great care regarding your privacy. We never share emails or compromise your privacy in any way. Review our Privacy Page for more details.
  • PURCHASE PLANNING: Visit our purchase planning to gain more understanding on bean harvest cycles and seasonal availability issues.
  • RETURN POLICY: In certain situations, we may allow for return of unopened items. Return must first be authorized for refund to be issued. Please review our Return Policy page for more details and how to initiate a return.
  • RETURN ADDRESS: Once you have obtained a RMA number from us; please return the original unopened item, in the original box (if possible) to: Smokin Beans Coffee, 9074 Clarks Mill Rd. Louisville, GA 30434
  • ROASTING TIPS: Many roasting tips and tricks are discussed in our Coffee Roasting pages under Education from the top of our website.
  • SAMPLE REQUESTS: We do have a sample program available to help you decide on the best beans for you application. Look for samples category and on the drop-down menu. Check the back of your recent order packing slip for $10 off sample code.
  • SENSORY ANALYSIS: Take a deeper dive into coffee bean roasting sensory analysis facts and theories on our Sensory Analysis Page under Education at top of website.
  • SINGLE ORIGINS: Order single origin coffees from our Single Origins categories. Also view our Single Origins page for more info.
  • SIGNATURE BLENDS: Looking for specific cup qualities? Try one of our Signature Blends located in our Signature Blends category. Our signature blends are professionally designed to provide specific cup qualities and tastes. We are unmatched in our blend selections. Our blend knowledge and experience are wide ranging in scope and precision.
  • SUBSCRIPTIONS: Easily manage your subscriptions, through your account. From your account you can easily cancel a subscription and/or adjust delivery cycles.
  • TERMS OF USE: Please visit our Terms of Use page for any questions regarding terms of use on our website.
  • UNDERSTANDING PRICING: Gain a better understanding of coffee bean pricing by viewing our Understanding Pricing page under About on the main website menu.
  • WEBSITE LAYOUT: To better understand our website layout and mapping visit our Website Layout Page found under About on the main website menu.
  • WORKING WITH US: Our Working With Us page contains answers you may have regarding what to expect in working with us. Including information on Beans, Shipping, Email Deals, Customer Loyalty Programs, Points, Coffee Give Away Info, and more.

NEED MORE HELP?  The answers to most coffee and ordering questions can easily be found by reading through our many available resources pages but if you need more assistance, please kindly reach out to us. We promise friendly courteous service and will help wherever we can!

  • EMAIL US: – orders@smokinbeans.com –

Need more help with your order? You can reach us quickly anytime by email: orders@smokinbeans.com Please include your name, your email, your order number, and your phone number along with details on how we can assist you. We will answer as quickly as possible for you, depending upon how busy we are, hopefully within only couple hours’ time. Please include your name, your order number and a phone number along with relevant details on how we can assist you.

  • CALL US: – 800-810-1539 –

Call anytime 8:00am to 4:00pm EST and we will make every effort to take your call. If we are in the middle of helping another customer or running the roasters, you can leave a message or simply send us a quick email at: orders@smokinbeans.com. Please include your name, your order number, your email address, and/or phone number along with relevant details on how we can assist you.

  • SHIPPING ADDRESS: – Smokin Beans Coffee, 9074 Clarks Mill Rd., Louiville, GA 30434
  • RETURN ADDRESS: – Smokin Beans Coffee, 9074 Clarks Mill Rd., Louiville, GA 30434

OUR GUARANTEE: We promise to provide excellent products, fair wholesale prices, and quick courteous customer service. We will treat you with complete respect and kindness. We make every effort to take every phone call, and most emails are answered in 2 hours or less. We promise to help you with delivery issues even when the carrier may be the one at fault. We guarantee that our products are top quality and exactly as described.

  • CUSTOM ROASTED: We guarantee that our coffees are only custom roasted for you, and never pre-roasted to stock.
  • FAST SHIPPING: We ship quickly: 99.9% of the time within the first 24 hours from the time order was placed, Mon-Fri. We ship via FedEx, UPS, and USPS with most items transit times being approx. 2-4 days from time of carrier pickup until delivery to you.
  • WHOLESALE: You may ask how can we possibly offer such great deals on this high grade of coffee beans? By careful management we keep our overhead costs low and pass those savings on to you. We believe everyone should enjoy low wholesale pricing, and not only the big guys. You can be sure that you will get your best deal on top-quality coffee beans only at Smokin Beans Coffee Co.

FAMILY BUSINESS: As a family owned and operated business, we can take great pride and care with each and every order. We are here to help you in any way that we can. You can be sure your business helps to support honest and hardworking American families who are thankful and grateful for your business!

GENEROSITY: We believe in kindness, integrity, and generosity, we regularly share and give back to our local communities and outreach to help others in need, in many ways. Many times, we have given away and provided free coffee for various causes, events, and situations. We believe the right thing to do is to love your neighbor as yourself, and we make it a point to extend kindness and generosity wherever we can.

SATISFACTION: We make every effort to ship accurately, quickly, and mistake free. When occasionally a mistake happens, we promise to make it completely right for you. We try to make it a point to bend over backwards for you. Because your success is our success, we will always treat you as we would like to be treated; with understanding, kindness, honesty, and integrity.

EXCELLENCE IN SERVICE: We are here to provide you excellence in service, a wide selection of the absolute best coffees in the world, at completely fair low wholesale pricing. Our goal is complete satisfaction for you! We want to earn the right to be your go-to source for everything coffee! Cheers!